Graftsure

Help & support

Last updated 20 October 2026. We'll tell you about important changes before they apply.

Stuck, or something not right? Email hello@graftsure.co.uk and a real person will get back to you, usually within one working day.

Signing in

Enter your email and tap Email me a code. We'll send a 6-digit code from hello@graftsure.co.uk; type it in. The email also has a sign-in button if you're on the same phone.
No email after a couple of minutes? Check your junk or spam folder, and that the address is spelled right. Codes last an hour and work once.

Posting a job is free. Clear photos and a good description get better replies.
Checked trades who cover your area can say they're interested. Look at their badges (each shows the date we checked) and reviews, then shortlist up to 3 you like. Only then do they get your name, phone number, email and full postcode.
Your agreement for the work is with the trade, not with us. Get the quote in writing, and for gas work check the trade on the Gas Safe Register.
When the job's done, tap Did the job to leave a review.
Feedback about you: the trade you picked can rate how the job went (payment, how accurately it was described, communication, appointments). It's never public: checked trades see only a summary, without names. You'll be told, and can see it, reply or dispute it under Reviews. See how it works.

Getting verified: upload your public liability insurance, plus Gas Safe for gas work or your competent person scheme (NICEIC, NAPIT and so on) for electrical work. We check by hand, usually within a working day. We'll remind you 30 days before anything expires.
Fees: free during launch (we'll give at least 15 days' notice before fees start). After that, showing interest is still free and you pay only when a homeowner shortlists you: £3, £6 or £10, and on pay as you go every shortlist is half price once you're over £50 in a calendar month. The lead shows the exact fee before you reply, and your Billing page shows every fee.
Basic DBS badge (optional): apply yourself for a basic check (£20 from DBS in England and Wales, £25 Disclosure Scotland Level 1, £16 AccessNI), then share it under Checks. We delete the certificate as soon as it's checked and keep only clear/not clear and the dates. Homeowners see the certificate's month; we suggest a new check yearly.
Rating homeowners: after a job you were picked for is marked done, you have 14 days to rate the homeowner. Stick to facts about the job; comments are checked before other trades see them.
Plans and payment methods are managed on the website at graftsure.co.uk (sign in with the same email). The apps show your billing but don't sell anything.
Cancel Pro any time on the Billing page; you stay Pro until the month you paid for ends. See our terms.

In any conversation you can report a message or block the other person. Blocked people can't message you.
Never pay a large deposit by bank transfer to someone you haven't checked. A genuine trade won't pressure you.
Report a review that's fake or abusive with the Report link under it.
Seen something illegal on Graftsure, even without an account? Email hello@graftsure.co.uk with a link or description. A person reviews every report.
In an emergency, or if someone threatens you, call 999. To report a scam, contact Report Fraud on 0300 123 2040 (in Scotland, Police Scotland on 101).

About Graftsure: email hello@graftsure.co.uk with “Complaint” in the subject. We'll reply within 5 working days.
About your personal data: see complaints about your data.
If we removed your content or restricted your account and you think we got it wrong, email us with “Appeal” in the subject. See our terms.
About a trade's work: your agreement is with the trade, so raise it with them first. Citizens Advice (0808 223 1133) can explain your rights, and if the trade belongs to a scheme such as Gas Safe or NICEIC you can complain to that scheme. Please also tell us, especially if it affects their badges.